Welcome to Belladonna IT Private Limited,(“Belladonna IT,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the website located at https://belladonna.tech (the “Site”) and any related services, consulting engagements, or software implementation work we provide (collectively, the “Services”).

By accessing or using the Site or our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our Services.

1. About Us

Belladonna IT is a productivity transformation and IT consulting company offering CRM and ERP implementation, configuration, and support services, including Zoho CRM, ERP, POS, and Finance Suite implementations, along with related third-party integrations such as Sinch Converse and Clodura.

2. Use of the Site

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site. You must not:

   • Attempt to gain unauthorized access to the Site, our servers, or any systems connected to the Site

   • Use any automated means (bots, scrapers, crawlers) to access the Site without our prior written consent

   • Introduce viruses, malware, or other harmful material

   • Use the Site to transmit unsolicited advertising or spam

3. Intellectual Property

All content on the Site — including text, graphics, logos, images, blog posts, and software — is the property of Belladonna IT or its licensors and is protected by applicable intellectual property laws. You may view and print content for personal, non-commercial reference only. You may not reproduce, distribute, modify, or create derivative works from any Site content without our prior written permission.

Third-party trademarks referenced on the Site (including Zoho, Sinch, and Clodura) belong to their respective owners and are used to describe our service offerings and partnerships.

4. Professional Services and Engagements

Where we provide consulting, implementation, or support services (e.g., Zoho CRM/ERP/POS/Finance Suite implementations), the specific scope, deliverables, timelines, fees, and responsibilities will be set out in a separate signed proposal, statement of work, or service agreement (“Engagement Agreement”). In the event of a conflict between these Terms and an Engagement Agreement, the Engagement Agreement will govern with respect to that engagement.

Any discounts, promotions, or partner referral offers (such as partner-tagging discounts) are subject to the specific terms communicated at the time of the offer and may be withdrawn or modified at our discretion.

5. Third-Party Platforms and Links

Our Services often involve implementation and configuration of third-party software platforms (such as Zoho, Sinch Converse, and Clodura). Your use of those platforms is governed by the respective third party’s own terms of service, privacy policy, and licensing agreements, over which we have no control. We are not responsible for the availability, content, or practices of third-party platforms or websites linked from our Site.

6. No Warranties

The Site and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of content. We do not warrant that the Site will be uninterrupted, error-free, or secure.

Any statements regarding outcomes, efficiency gains, or return on investment from our Services are estimates based on general experience and do not constitute a guarantee of specific results, which depend on factors particular to each client’s business and implementation.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Belladonna IT shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Site or our Services, even if advised of the possibility of such damages. Our total liability arising out of or relating to the Site or Services shall not exceed the amount, if any, paid by you to us for the specific Services giving rise to the claim, or (where no payment has been made) shall be limited to the fullest extent permitted by law.

Nothing in these Terms limits liability that cannot be excluded or limited under applicable law.

8. Indemnification

You agree to indemnify and hold harmless Belladonna IT, its officers, employees, and partners from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your misuse of the Site, violation of these Terms, or violation of any rights of a third party.

9. Privacy

Our collection and use of personal information in connection with the Site and Services is described in our Privacy Policy. By using the Site, you consent to the practices described there.

10. Testimonials

Testimonials and client statements published on the Site reflect the individual experiences of specific clients and are not a guarantee of similar results for other clients or businesses.

11. Changes to These Terms

We may revise these Terms from time to time. The updated version will be indicated by an updated “Last Updated” date and will be effective as soon as it is posted on the Site. Your continued use of the Site after changes take effect constitutes acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Site shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.

13. Contact Us

If you have questions about these Terms, please contact us:

Belladonna IT Wehive Workspace, 22, 12th B Main, HAL 2nd Stage, Indiranagar, Bangalore 560008, India Email: help@belladonna.tech