Privacy Policy

1. Introduction

Belladonna IT Private Limited (“Belladonna IT,” “we,” “our,” or “us”) provides Zoho CRM/ERP implementation, consulting, and related enterprise software services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://belladonna.tech (the “Site”) or otherwise interact with us — for example, by submitting a contact form, requesting a consultation, or corresponding with us by email or phone.

By using the Site, you agree to the practices described in this Policy. If you do not agree, please do not use the Site.

2. Information We Collect

• Information you provide directly
  • Contact details submitted through our contact/consultation forms or email (e.g., name, company name, email address, phone number, job title)
  • The content of inquiries, project requirements, or messages you send us
  • Information shared during sales calls, discovery sessions, or consulting engagements
• Information collected automatically
  • Technical data such as IP address, browser type and version, device type, operating system, and referring URLs
  • Usage data such as pages visited, time spent on pages, and click patterns
  • Cookies and similar tracking technologies (see Section 6)
• Information from third parties
  • Information you make available on professional networks (e.g., LinkedIn) when you contact us through those channels
  • Information from partners such as Zoho, in connection with partner referral or “Tag Us” programs

We do not knowingly collect sensitive personal data (e.g., financial account numbers, health information) through the Site, and visitors should not submit such data through our contact forms.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested consultations or quotes
• Deliver, support, and improve our CRM/ERP consulting and implementation services
• Communicate with you about our services, including follow-ups after an inquiry
• Send newsletters, blog updates, or marketing communications where you have opted in (or as otherwise permitted by law), with an option to unsubscribe at any time
• Analyze and improve Site performance, content, and user experience
• Maintain the security of our Site and prevent fraud or misuse
• Comply with legal obligations and enforce our agreements

4. Legal Basis for Processing (EEA/UK Visitors)

If you are located in the European Economic Area or UK, we process your personal data on the following bases:

• Consent — e.g., where you submit a form or subscribe to communications
• Legitimate interests — e.g., responding to inquiries, improving our Site, and business development
• Contractual necessity — where processing is needed to provide services you have requested
• Legal obligation — where required to comply with applicable law

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who support our operations, such as website hosting, email/CRM platforms (including Zoho products), analytics providers, and IT support vendors, under obligations to protect your data
• Zoho or other technology partners, where necessary to deliver implementation or support services you have engaged us for
• Professional advisors (e.g., legal, accounting) as needed
• Authorities or third parties where required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition

6. Cookies and Tracking Technologies

Our Site, built on WordPress/Elementor, may use cookies and similar technologies to:

• Enable core Site functionality
• Remember preferences
• Analyze traffic and usage patterns (e.g., via analytics tools)
• Support embedded content and social media features (Facebook, X/Twitter, LinkedIn, WhatsApp)

You can control cookies through your browser settings. Disabling cookies may affect some Site functionality. Third-party embeds (e.g., WhatsApp chat, social widgets) are subject to the privacy policies of those third parties.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining business relationships, responding to inquiries, complying with legal obligations, resolving disputes, and enforcing agreements. When no longer needed, information is securely deleted or anonymized.

8. International Data Transfers

We are based in Bangalore, India. If you access the Site from outside India, your information may be transferred to, stored, and processed in India or other countries where we or our service providers operate. We take reasonable steps to ensure such transfers are protected consistent with this Policy and applicable law.

9. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or update your personal information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent (where processing is based on consent)
• Opt out of marketing communications at any time via the unsubscribe link or by contacting us

To exercise these rights, contact us using the details in Section 13. We will respond in accordance with applicable law (which may include India’s Digital Personal Data Protection Act, 2023, and, where applicable, the GDPR).

11. Children’s Privacy

The Site is intended for business audiences and is not directed to children. We do not knowingly collect personal information from individuals under 18.

12. Third-Party Links

The Site may link to third-party websites (e.g., Zoho, Sinch, Clodura, social media platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Belladonna IT Wehive Workspace, 22, 12th B Main, HAL 2nd Stage, Indiranagar, Bangalore 560008, India Email: help@belladonna.tech

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Effective Date.” Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.